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It’s very important to listen to the voice of the customer because it’s a way to improve the organization. That is one of my goals: to continue improving.
With over 30 years experience in the industry, 15 of which have been spent in quality in the automotive industry, Pierre joined the GGB team in 2010 as quality system manager.
How did you begin your career at GGB?
In 2009, I was working for another company when it was bought out. At that time GGB was looking for a quality assistant manager, so I came to work here. I have 15 years of experience in quality within the automotive industry: I have been quality manager in charge of customers, production, suppliers as well as our integrated system for quality, safety and environment. So, I know all aspects of quality!
How has the certification system improved since you began?
When I arrived at GGB, we had three individual systems: quality, environment and safety. In 2012, we integrated these three certifications resulting in one single audit for all of them, meaning less time spent on the audit and better integration of the QSE aspects by the operational teams.
Is it difficult to maintain quality standards across both the Annecy and Dieuze sites?
The rollout of the new organization of our Quality, Safety & Environment system certification, using our intranet application, has helped each person adopt the integrated system and apply it to his or her role. We must now consolidate and sustain the advances and improvements we have made in the Quality department in order to maintain this progress for the future.
What is the most important aspect of your job?
Communicating with all the members of the company and deploying best practices. Additionally, I help people manage not only the technical elements of the process, but also the risks, training people to use quality tools. I have also implemented training programs to assist people manage projects: helping them to choose a pilot and a team, define a schedule and use various tools to identify difficulties that could arise. It is a way to have everyone from top management to the shop floor using the same standards when managing technical projects.
How important is certification to the customer?
Certification allows customers to trust GGB and without it, we cannot win new business. The voice of our external & internal customers is a major part of our process.
What are the positive aspects of working at GGB?
I chose to work at GGB because I like the culture. There are good initiatives like the EnPro Dual Bottom Line approach in which everyone can make a contribution with his or her knowledge, taking both personal and shared responsibility so that we can all improve together. What I like is that the people who work here are the main actors in the company; they are not just individuals in an office, but teams, and each team shares its experience. My job as quality manager is to build teams and pilot committees, and I believe that everyone should receive the same level of respect that you would expect for yourself. I make sure that everybody is communicating, sharing information and following a roadmap for continuous improvement. I also enjoy working with Mr. Raineri (quality manager). We have the same vision and the same way of working and we make a good team. Together, we share ideas and make progress because we know we cannot move forward alone; we must work with each other in order to be successful.